Help & Faqs

User Requirements

Minimum System Requirements

  1. Apple Macintosh or PC with P4 or equivalent processor.
  2. 2.512MB RAM (256MB, 384MB work less well).
  3. A modern web browser with Flash Player 7 or higher.
  4. Internet connection (broadband recommended).
  5. A screen resolution of 1024×768 or higher.
  6. The browser is JavaScript enabled.

FAQs

About Projectory

Subscribing to Projectory

Billing & Payment

Managing My Account

Archives

Online Security

Copyright

Editorial enquiries

 

About Projectory

Q. What is Projectory?

A. Projectory is brought to you by Wade Business Media Pty Ltd (WBM). It is a subscription-based information service aimed at saving industrial equipment and service providers time and money sourcing business opportunities. Its mission is to break news and developments regarding the planning and development of major resource, construction, energy, infrastructure and defence projects in Australia with a budgeted capital expenditure of more than $AUD30 million.

Content is updated every weekday. In addition, searchable archives of Projectory articles are available. Full access to all content on Projectory is only available to subscribers. However, visitors to Projectory can freely search The Projectory Capability Directory to source suppliers, manufacturers and operators of industrial equipment and service providers.

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Subscribing to Projectory

Q. How do I subscribe?

A. Subscribe to Projectory at Projectory/subscribe. Payment methods include Visa, MasterCard, American Express, Diners Club or please contact Customer Service.

For more information, contact Customer Service:

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Q. Can I subscribe others to Projectory?

A. Yes, up to 16 personnel within your company can have unlimited access.  However, clients, contractors and employees of subsidiary companies are prohibited from accessing Projectory under your company's account.

Only your Projectory account administrator would have authority to add and remove users and modify an organisation's listing on the Projectory Capability Directory.

Authorised users will select a username - or we'll provide them with one - and we'll issue them with a password, which they may then modify at any time.

For more information, see our Registration, Authorised Use, Security & Monitoring terms at Projectory/subscription terms or contact our Customer Service team.

Customer Service

  • Wade Business Media's operating hours: 9am to 5pm (WST)
  • Mobile: 0435 945 868
  • Email: info@projectory.com.au
  • Facsimile: (08) 9200 5614

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Q. What is the difference between HTML and Text format for the newsletter?

A. HTML email format displays both graphics and text, allowing for improved readability. Most email systems enable this, however, some such as Hotmail and AOL don't so you may need to select Text format. Some text version emails may not fit the URL on one line. If an error occurs when clicking on the link, please copy and paste the URL into your web address.

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Q. Can I cancel my subscription?

A. Subscription fees are non-refundable. We may, however, agree to refund any amounts in exceptional circumstances.

For more infromation contact us:

  • Wade Business Media's operating hours: 9am to 5pm (WST)
  • Mobile: 0435 945 868
  • Facsimile: (08) 9200 5614
  • Email: support@projectory.com.au - Please ensure you include your name, surname, address and email address under which your Projectory account is registered.

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Q. How much is a subscription?

A 12-month subscription to Projectory is $1890 plus GST; subscribe for 24 months for $3400 plus GST, and save $380!

As a subscriber, your company receives:

  1. access to the site for up to 16 employees;
  2. the Projectory e-newsletters with updates on the latest major project developments; and
  3. a listing on the Projectory Capability Directory to highlight capabilities, company record, accreditation and key contacts.

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Q. Who are your subscribers?

To see the full list of subscribers, visit the Projectory Capability Directory.

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Billing & Payment

Q. How safe is it entering my personal details online?

A. Every effort is made to ensure that your transaction is secure and safe. Passwords and credit card details are transmitted in an encrypted form using industry standard 128-bit SSL encryption to protect your privacy. Information about how Wade Business Media handles your personal details is explained in our Privacy statement.

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Q. What if I don't have a credit card?

A. It is possible to pay by cheque for your subscription. Payment made by cheque must be for a one-year or two-year subscription. Cheques must be made payable to Wade Business Media and sent to:

Projectory 
Wade Business Media Pty Ltd 
12 Caravel Way
Halls Head WA 6210

Please allow five to 10 working days for processing once you have posted your cheque payment.

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Q. How do I get a receipt for my subscription?

A. Tax Invoices are run automatically every week and customers should receive them within 10 working days following processing of payment. For further enquiries, please contact Customer Service:

  • Wade Business Media™s operating hours: 9am to 5pm (WST)
  • Email: support@projectory.com.au
  • Mobile: 0435 945 868
  • Facsimile: (08) 9200 5614

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Managing My Account

Q. What is My Account?

A. My Account allows you to update your details, upgrade or change your subscription.

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Q. I've forgotten my password. How do I get access to Projectory?

A. It is important to enter your email address correctly when you register with Projectory so that we can then email it to you when you have forgotten your password. Please select "Forgotten password?" under the login box.

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Q. How do I change my password?

A. Click on the 'Request a new password' link under the login box on the website then follow the prompts.

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Q. How do I change my password?

A. Login with your existing username and password, select 'My Profile', click 'Edit' from the menu then enter your password in the 'password' field then confirm your password in the 'confirm password' field. Finally, click the 'save' button at the bottom of the page.

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Q. How do I change my email address?

A. Go to Projectory to log in. Select "My Account" then select "My Details". Delete your old email address then type in your new email address, then select "Confirm changes". All communication shall be sent to your new email address.

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Q. How do I change my subscription option?

A. Please contact Customer Service.

  • Wade Business Media's operating hours: 9am to 5pm (WST)
  • Email: support@projectory.com.au
  • Mobile: 0435 945 868
  • Facsimile: (08) 9200 5614

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Q. How do I subscribe or cancel the e-newsletter?

A. Go to Newsletter page. Login with your username and password then select "Yes" or "No" to the question: "Do you wish to receive our e-newsletter?". Save your details.

Support Service:

  • Wade Business Media's operating hours: 9am to 5pm (WST)
  • Email: support@projectory.com.au
  • Mobile: 0435 945 868
  • Facsimile: (08) 9200 5614

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Q. Why have I stopped receiving the Projectory newsletter?

A. We sometimes find that subscribers are not receiving our newsletters, or stopped receiving our newsletters, because their spam blockers are being over-dutiful.

The most common reason for this is that your email software is marking emails from us as junk mail and sending them to your spam folder, so first check your spam folder.

If our newsletters are landing in your spam folder, add news@projectory.com.au to your email address book then emails from us should come through just fine. Alternatively, simply right click on the address at the top of one of one of our emails and add it to your list of contacts.

If you have multiple full users subscribed to Projectory's newsletter and these subscribers have stopped receiving our newsletters, then it's almost certainly because of your company's email firewall. 

It tends to look suspicious when multiple people at one company are getting the same email at the same time and as a result our emails can be inadvertently blocked.
 
Projectory's emails are distributed by a third party email service provider - Mailchimp

If all of the Projectory newsletter subscribers at your company are not getting our emails - or stopped getting our emails - your Network Administrator will need to 'whitelist' Mailchimp's servers to hopefully prevent future delivery problems.
 
Instructions on whitelisting Mailchimp's servers can be found here.
  

 

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Q. The Projectory website no longer remembers me when I try and login?

A. Okay. Firstly, you need to ensure the ‘Remember me’ box under the password field is ticked. If that fails try logging on using another browser e.g. Firefox if you’re using Explorer or vice versa.

If you’re still unable to login the problem is almost certainly because of a change in your Internet browser settings. Websites remembering you and automatically logging you on are stored in a cookie, so check your cookie settings. Your cookie settings will depend on your Internet browser. For support here, please contact your Network Administrator.

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Archives

Q. What archives are available with my subscription?

A. You are able to search all Projectory archives.

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Online Security

Q. Should I be concerned about security on this site?

A.  At Wade Business Media, we take your online security very seriously. As such, we have prepared the following guidelines and information to help. For security reasons:

  • we will never ask you to enter your username, password or other details via an email i.e. phishing);
  • change your password regularly;
  • our sites do not endorse individual sellers or vendors;
  • report any suspicious activity to us immediately; and
  • keep your computer up to date with anti-virus, firewall software and the latest patches.

If you're concerned about online security in general, please visit one of the following useful websites for more detailed information on how you can protect yourself.

ACCC: What to look out for and how to protect yourself

Australian High Tech Crime Centre: The Australian Federal Police - Crime policing strategy and how you can report a crime.

FIDO: ASIC's online information centre highlighting popular scams

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Copyright

Q. Can I put an article from Projectory on an intranet or on another website?

A. No. All content that appears on Projectory is copyright protected. No Projectory article, index of articles, navigation, logo, branding or advertising may be reproduced on a third party site or publication. When articles, data or photographs are credited to a source other than Projectory it is most likely that the credited source holds rights in the material. Please contact the relevant party directly.

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Editorial enquiries

Q. How do I contact the editor?

A. For editorial enquiries:

  • Wade Business Media's operating hours: 9am to 5pm (WST)
  • Email: news@projectory.com.au
  • Mobile: 0435 945 868
  • Facsimile: (08) 9200 5614

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